Contact Us

Get in Touch

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Support

For technical issues or adventure problems, please use the support ticket system in your library.

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Response Time

We typically respond within 24-48 hours during business days.

Common Questions

  • • Having trouble? Check your library page for adventure status.
  • • Billing issues? Use the Stripe portal in your profile.
  • • Feature requests? We'd love to hear them!

Send a Message

Frequently Asked Questions

How long does it take to create an adventure?

Most adventures are ready within 25-30 minutes, depending on complexity and server load. You can track progress in real-time on your library page.

What is the Founder Pass?

The Founder Pass provides 4 years (48 months) of access with 4 tokens per month — that's 192 adventures total. See our Terms of Service for full details.

Can I get a refund?

Due to the immediate digital delivery nature of our service, refunds are limited. See our Terms of Service for the full refund policy. Failed adventures due to technical issues are credited back.

Can I use my adventures commercially?

Yes! You own the adventures created for you and may use them for personal or commercial purposes, including publishing adventures or running paid games.